Rating
Reviews
Dusty has been a part of our team since 2019. Dusty prides himself on customer service and satisfaction, proven by his excellent track record of 5-star customer reviews. Dusty is currently handling most of our weekend service. In his spare time, Dusty enjoys camping with his family and working on projects around the house.
Name: Dusty Lindom
Impressed that I was able to schedule Friday evening around 7-8 P.M. and told a repairman would be by between 9-12 A.M the next day ( Saturday). Dusty the repairman was awesome and early as he showed up slightly before 9 A.M. He went over my options and gave me a very reasonable price quote. I told him if he needed any help from me to knock on the door. I hear a knock about a half an hour later thinking he could use my help lifting the door or something but instead he said he was done. The man is a wizard. He had to replace a couple brackets on the door, reconnect and rewind the steel cables on both sides, realign the track and replace a few rollers and then properly lube the rollers. Anyway, if Dusty is a "typical" repairman at All American, they have a wonderful staff. Thanks again for providing customer service at a level I haven't experienced in quite some time. It's a breath of fresh air as most customer service has become a joke these days. All America exceeded my expectations on customer service, honesty, knowledge and cost.
Dusty was very helpful and were very pleased with the service he provided. He arrived on time; he showed me the problem and gave me advice on the options to repair the issue. He did not try to sell us things that we did not need but he provided us with information on the options available for when we wanted to upgrade or replace our current door. I would highly recommend him and the American Garage Door Co to anyone who has a problem with a garage door.
Response from All American Door Co.:
Thank you so much for sharing your amazing review with us and the community!
Quick and Easy!
Response from All American Door Co.:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Right on time Very knowledgeable Very polite
Response from All American Door Co.:
We are so grateful for your kind words.
Response from All American Door Co.:
We're thrilled to hear that you enjoyed your experience with us. Thank you for the positive feedback.
Excellent response to my emergency. Technician was very thorough and explained everything very well. Prices were a bit more than anticipated.
Response from All American Door Co.:
We're so happy to hear that you had a great experience with us. Thanks for leaving a positive review.
Was able to get a next day appt and the problem was quickly diagnosed and fixed. Thanks, Jen
Response from All American Door Co.:
Thank you for taking the time to leave such a positive review! We're glad to hear you had a great experience with us."
Dusty was a great technician, very kind and knowledgeable.
Response from All American Door Co.:
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Same day service and excellent work. Garage Door has worked better than ever with every issue fixed.
Response from All American Door Co.:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Dusty explained what needed to be repaired and the cost of the repair. He also suggested future maintenance that could be done on an annual basis to preserve the door and its operations. He was very thorough, efficient and professional. Dusty arrived and completed the job in a very timely manner.
Response from All American Door Co.:
Thank you for taking the time to leave such a positive review! We're glad to hear you had a great experience with us."
I called on a Sunday afternoon at 3pm with a garage door that broke suddenly and would no longer close. All American was out to my house within just a few hours and worked through the cold and dark to get everything back up and running. Pricing was very clear and easy to understand and I was given options on which parts I would like to go with, from basic to upgraded. I was in control of the total price of the project. I would recommend All-American to anyone in need of garage door repair or replacement.
Response from All American Door Co.:
Your kind words mean a lot to us. Thanks for leaving such a positive review!
Hello, Dusty texted and called prior to arrival to let me know what time he would be here. He was very fast, friendly and explained everything in very good detail as to what he was replacing and how much it would cost.
Response from All American Door Co.:
We're delighted to hear that you had a positive experience with us. Thank you for your kind words.
Dusty was very honest on what I need to get my garage door going again. He gave recommendations of what he think needs or don't need immediate replacing and presented me the costs for it all. He even knocked off a few bucks from labor as there weren't any complications on the job.
Response from All American Door Co.:
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Dusty was awesome and would recommend him to anyone.
Response from All American Door Co.:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
Dusty has great customer relations skills and got our old garage door running. So close to the Holiday when our door crashed, we hadn't got all the dinner fixings for the feast. Several garage door companies we called could not get to it before it would be too late to free both our cars from the garage. MacDonalds for Thanksgiving dinner? (Pricing seemed the same as our longtime vendor. It costs a lot to do this work.)
Response from All American Door Co.:
We're thrilled to hear that our garage door service exceeded your expectations. Thanks for the kind words!
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